Return & Refund Policy

Last updated: January 1, 2025

1. Overview

We at Pinnacle Liquidation (“we”, “us”, “our”) want you to be satisfied with your purchase. If you are not entirely happy, we will review returns and refunds under the terms below.

This policy applies to products purchased through our Shopify store at pinnacleliquidation.com.

2. Eligibility for Returns

To be eligible for a return:

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  The item must have been purchased within the past 30 days.
  
  
  
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  The item must be unused, in the same condition as received, and in its original packaging (including all accessories, manuals, parts, etc.).
  
  
  
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  You must provide a receipt or proof of purchase (e.g. order number, confirmation email).
  
  
  
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  Some items may not be eligible for return (see Exclusions below).
  
  
  

We reserve the right to refuse returns that do not meet these conditions.

3. Exclusions / Non-returnable Items

Certain goods are not eligible for returns or refunds, including (but not limited to):

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  Items that are damaged, altered, or show signs of use beyond normal inspection
  
  
  
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  Sealed items where the seal has been broken (if applicable)
  
  
  
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  Items marked “Final Sale” or “Clearance”
  
  
  
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  Gift cards
  
  
  
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  Products sold “as is” or with known defects (if disclosed)
  
  
  

4. Return Process / How to Request a Return

1. 
   Contact us: Send an email to pinliquidations@gmail.com or call us at 404-513-0030. Provide your order number, item(s) to return, and reason for return.
   
   
   
2. 
   Return authorization: If your return is accepted, we will issue a Return Merchandise Authorization (RMA) and provide you with instructions.
   
   
   
3. 
   Ship the item: Return the item within 14 days after receiving the RMA. Use a trackable shipping method and keep proof of shipment.
   
   
   
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   Inspection: Once received, we will inspect the item and notify you of the refund decision.
   
   
   

Return shipping costs are normally paid by the customer unless we shipped you a defective or incorrect item.

5. Refunds & Timing

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  If approved, we will refund the purchase price (excluding original shipping) to your original payment method.
  
  
  
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  Refunds are processed within 7–14 business days of receiving and inspecting the return.
  
  
  
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  Depending on your bank or payment provider, additional time may be required for the refund to appear.
  
  
  
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  Any applicable restocking fees will be communicated before approval.
  
  
  

6. Faulty, Damaged or Incorrect Items

If you receive an item that is defective, damaged in transit, or not what you ordered:

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  Notify us within 14 days of delivery with photos of the issue.
  
  
  
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  We will provide a prepaid return label or cover return shipping.
  
  
  
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  After confirmation, you may choose a replacement item or a full refund, including original shipping costs.
  
  
  

7. Exchanges

We generally do not process exchanges unless the original product is defective or incorrect. For different products, please return the original (if eligible) and place a new order.

8. International Returns

For international orders:

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  You are responsible for return shipping, customs, duties, and taxes (unless the item is faulty or incorrect).
  
  
  
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  Refunds will be issued in USD, less any non-recoverable customs/duties.
  
  
  

9. Partial Refunds / Restocking Fees

Partial refunds may be issued in some cases (e.g., missing parts). A restocking fee of up to 15% may apply for certain returns, which will be communicated in advance.

10. Contact Us

If you have any questions about returns or refunds, contact us:

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  Phone: 404-513-0030
  
  
  
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  Email: pinliquidations@gmail.com
  
  
  
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  Location: 171 Maplewood Dr, Acworth, GA